It’s easy! Log In on the top right of our homepage and this will take you to a web page where you can complete a short online form to register for a Raintree account.

Unfortunately not. Please contact us for more information on how best to order.

Yes. Multiple contacts at a school can have their own Raintree account so orders can be placed by different people in your school however all orders will go on the same main school account for invoicing purposes.

Simply click on the Log In tab on the top right of our homepage and this will take you to a web page where you can see a Forgotten Your Password link. Click here to create a new password.

Yes, and it’s really easy to do so! Simply click on the Log In tab on the top right of our homepage and this will take you to a web page where you can see a Forgotten Your Password link. Click here to create a new password.

No. All the information provided is secure and not shared with any other parties.

Placing an order is easy! 

Website
Add the books you would like to order to your online basket. Then simply sign in to your account to place your order. 

Order Forms
You can find out latest catalogues and order forms here. Please return completed order forms back to [email protected].

Yes. You will receive an order confirmation by email as soon as we’ve received your order.

Simply contact us and we’ll give you an update. Please have your order number to hand.

Ability to cancel depends on what stage the order is at. We advise sending an email to [email protected] or phoning customer service at 0141 306 3100 to find out if it is possible. Please have your order number to hand.

Unfortunately, once an order is processed, no amendments can be made.

Please contact us at [email protected] and we’ll advise you.

Simply enter the code in the 'Voucher Code' field when you order online and the appropriate discount will be taken off your order total.

All of our distribution, warehousing and accounts are handled by HarperCollins.

If you don't already have an account with them, please fill out the attached new account form here and send it to [email protected].

If your parcel arrives damaged, please follow these steps to ensure a quick resolution:

1. Take clear photographs of the damaged parcel and its contents, including:
   • The outer packaging (showing any damage).
   • The shipping label with your address.
   • The damaged items themselves.
2. Retain all packaging materials and damaged items until the issue is resolved.
3. Contact our customer service team as soon as possible via email at [email protected] or you can call us on 01865 312245. Include your order number and the photos of the damage.

Yes. Please select your school from the drop-down menu when ordering and your order will go on your school’s account and you will receive an invoice.

It’s really easy to add your school details. Simply follow the steps when prompted.

Your invoice will be sent with your order up to 5 working days after your order is placed. Your invoice will be sent by HarperCollins.

HarperCollins handle the distribution of all our warehousing, ordering and accounts. 

Please contact our representatives at HarperCollins via [email protected] or 0141 306 3100.

All website orders currently are paid via invoice. However, you can call our distributor HarperCollins to place your order and pay by credit card directly over the phone at 0141 306 3100.

Orders are delivered within 5 working days of the date the order is placed. For information on delivery times to addresses outside the UK please contact our international team.

For orders going to UK addresses there’s a delivery charge of £4.95 on all orders. Please contact our international team for queries regarding international delivery charges.

No.

Yes, please ensure you are available to sign for the delivery or someone is available to sign on your behalf.

Items that are not available will be highlighted on your invoice and you will be sent them once they are available.

No. Absolutely not!

Please write to us within 14 days of receiving your order to request a refund and ensure you quote your invoice number on all correspondence. You can contact us via email at [email protected]. We will then get back to you to confirm if a refund is available:

HarperCollins Publishers Distribution Centre
Westerhill Road
Bishopbriggs,
Glasgow
G64 2QT

A member of our team will work with you to arrange collection of your items and issue any appropriate refunds. Please note carriage and package of items to be returned is at your expense and liability and all items for authorised return must be received in a re-saleable condition.